Our buildings are currently closed to the public whilst we move space – but we are still hosting offsite and online events.

Menu

Shop Terms & Conditions

The NewBridge Project Online Shop

Thank you for choosing to visit the The NewBridge Project online shop.

All purchases directly support the charitable activities of The NewBridge Project which is a registered charity in England & Wales no.1173849.

These terms and conditions of sale are applicable to all orders and sale transactions through the NewBridge Project website at www.thenewbridgeproject.com.  By placing an order for products you agree to be bound by and accept these terms and conditions.

These sales terms do not affect your statutory rights which cannot be waived or limited by contract.

Who We Are

The NewBridge Project is a charity registered in England and Wales under number 1173849 whose registered office is at Carliol House, Market Street, Newcastle upon Tyne, NE1 6NE.

The following terms and conditions will apply between yourself and The NewBridge Project for the sale and purchase of the items contained in your basket, and their subsequent delivery. These terms and conditions of sale do not affect your statutory rights (under Governing Law and Jurisdiction).

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the online shop service, use of the online shop service, or access to the online shop service or any contact on the website through which the service is provided, without express written permission from the organisation.

Our store is hosted on WooCommerce, and also utilises Events Tickets Plus. They provide us with the online e-commerce platform that allows us to sell our physical products, events tickets and services to you.

Contacting us

If you have any questions regarding the The NewBridge Project Online Shop, our products or any order that you may have placed, please contact us either by email at bookshop@thenewbridgeproject.com or by telephone on 0191 232 8975 / 0191 477 1884 during our regular opening hours from 10am to 6pm Monday to Friday. Alternatively, please write to us at:

The NewBridge Project, Carliol House, Market Street, Newcastle upon Tyne, NE1 6NE

Availability of Goods and Prices

All prices indicated for products are in Pounds Sterling and are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products and delivery charges as set out in the payment section of the Website.

The NewBridge Project attempts to be as accurate as possible when describing products on the Website and we have made every effort to display as accurately as possible the colours and images of any physical products that appear at the store. For example, we cannot guarantee that your computer monitor’s display of any colour will be accurate and true to the real project, though we make every attempt to provide you with as much accurate information as possible.

The NewBridge Project aims to ensure that the pricing of products on the Website is correct at all times, however, on rare occasions the Website may not accurately reflect the correct details at the moment at which you place your order. We reserve the right to change prices or to withdraw an item from sale without prior notice.

We aim to deliver any physical product within 5-10 working days in the UK, at present we are unable to offer overseas delivery. If The NewBridge Project is unable to deliver the goods that you have ordered, we will inform you by email at the address given on your order form as soon as practically possible once the error is discovered. 

Acceptance of Orders

All orders are subject to acceptance and product availability.

We may choose not to accept your order; if an item is out of stock, if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.

Payment

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and The NewBridge Project will not be liable for any delay or non-delivery.

Our Contract

Acceptance of the order and the completion of the contract between you and The NewBridge Project will take place when we have dispatched the goods you have ordered, and received payment.

When you have completed your order, you will be sent an email confirming your order. It will state what the products are, the cost (including VAT and P&P where relevant) and delivery and invoice details.

Acceptance of Delivery

Whilst The NewBridge Project takes every precaution to ensure all deliveries reach you in good condition, we cannot accept responsibility for any damage sustained once a product has arrived at the delivery address.

Goods should be inspected upon delivery and any goods that arrive in an obviously damaged condition should not be accepted.

Returns Policy

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from The NewBridge Project Online Shop.

If you are not satisfied with a product, please notify us within 14 days of the delivery date by email bookshop@thenewbridgeproject.com and we will provide return information. Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.

Post and package costs are non-refundable and we cannot take responsibility for returns that do not reach us.

If your product is defective or damaged, please notify us within 14 days of the delivery date by email bookshop@thenewbridgeproject.com and we will provide the return information.  Items will be refunded or exchanged providing you have given us proof of defect or damage.

For defective or damaged products we will refund your reasonable costs incurred for post and package of the goods.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate. By using the Website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account.

Validity

By signing up for an account or ordering a product from the Website you agree to accept and abide by these terms and conditions. The terms and conditions are subject to change at any time. It is your responsibility to check the terms and conditions regularly (particularly before making any purchase) in case there are any changes.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

Data Protection

The NewBridge Project will take all reasonable precautions to protect your personal data. We will never make your personal details available to other companies for any purpose. Your submission of personal information through the store is governed by our Cookies & Privacy Policy.